Recently I was speaking with one of our new customers and the topic of culture came up. This young company was having a difficult time defining and articulating theirs. As our discussion continued it became apparent that the people working within this culture, individually, had different definitions of it. Some thought culture would be defined […]
Are Poor Customer Service Experiences Hurting Your Bottom Line?
Tags: behavioral traits, behaviors, customer service, developing employees, employee assessments, hiring, On-boarding, pxt select
At Profiles, Inc. we have noticed a dramatic increase in the number of organizations hiring customer service personnel. This surge appears to be driven by a number of factors. One reason for the increased need is due to the higher number of people working from home and their off-site, online support requirements. Also, historically there […]